Rights and Responsibilities

We need your help

We try to provide a good quality, friendly and efficient service but we need your help to achieve our high standards. With your support, we aim to:

  • Offer you an appointment within two working days.
  • Keep your wait in surgery to a minimum, usually within 30 minutes.
  • See you on the same day if your problem is urgent.
  • Process your repeat prescriptions within two working days.

Please help us to help you by:

  • Turning up on time for your appointment or cancelling in good time.
  • Being patient if the doctor or nurse is running late.
  • Only ask for a home visit if you are too ill to attend the surgery.
  • Letting us know your comments, suggestions or problems so that we might improve our services to you.